A lot of the cleaning and gardening industry uses teams of subcontractors, often subcontracting out again, and again. By the time someone's on your site at 5am, nobody knows who they are. At Landon it is always our team on site, managed directly, so we have quality control and consistency. So what happens when they're working alone on your site?
They deliver. We obsess over hiring only the best and training them properly.
It ends up being a small percentage of the 100s of applicants we receive that get through with Landon Group. We take employing our people seriously. We have learnt over the years, on site standards are downstream from hiring great people.
Then when support and training are done well with a great group of people, exceptional service, reliability and consistency follow. That's why, 10 years on, we still deliver above the standard our clients expect.
Heard it before? Everyone says it. We measure ourselves on it. Clients call us obsessive, and we take it as a compliment. Ask them.
Whatever the job, our team looks past the task in front of them to spot the maintenance issue, the safety risk, the thing you'd want to know about. Then they tell you.
Regular updates, quick responses, honest conversations. Top to bottom, it's expected. Assumption is the mother of all…
Right way. First time. Every time. Every site gets time-in-motion mapping and set workflows, like the McDonald's founders chalking the kitchen out on a tennis court in The Founder. That's us.
Michael HockingManaging DirectorMichael Hocking spent years client-side in senior roles at Woolworths and Esquire Group, buying the kind of services Landon Group now delivers. He saw how poor the usual supply was and built Landon to be the supplier he wished he'd had: operational discipline, strategic thinking, hands-on execution.
He has built a high-performing, fast-growing team and senior leadership group that reflects that standard. And he personally guarantees the delivery of every service on every site, the MD guarantee, because he trusts the systems, people and standards he built.
“Being client-side for a number of years, I saw exactly what was missing. So we built it.”
A great Australian story. Rohan joined Landon Group 9 years ago, shortly after arriving from Nepal, and started as a team leader on a single site. Work ethic, a willingness to learn and a commitment to doing things well took him through every rung:
All within 9 years. Today he's bringing through the next generation at Landon Group and is often managing more than 100 people across sites around the country at any one time.
A bit of humour never gets in the way of quality. Steve brings more than four decades of operations and retail management experience to facilities management at Landon Group. Approachable, a problem-solver, and a very easy guy to deal with, he's been one of the standout additions to the team in recent years.
Living proof that humour and kindness go hand in hand with professionalism and fast, high-quality delivery.
“Thank you for your help last week. The team did a fantastic job and the difference was noticed straight away.”Barbara Kim — Building Manager
